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Distance Sales Agreement

1. Purpose of the Agreement

This Distance Sales Agreement outlines the rights and obligations of the parties involved for orders placed electronically by the Buyer (referred to as "BUYER") on the Seller's (referred to as "SELLER") website (https://inyanewyork.com/).

By placing an order and accepting this Agreement, the BUYER acknowledges having reviewed and agreed to the terms provided on the website, including but not limited to product descriptions, prices, payment methods, delivery conditions, and any additional charges.


2. Parties to the Agreement

SELLER Information

  • Business Name: INYA New York

  • Address: 25108 Marguerite Pkwy, Ste A124 Mission Viejo, CA 92692

  • Phone: +90 535 319 37 77

  • Email: info@inyanewyork.com

  • Returns Address: 25108 Marguerite Pkwy, Ste A124 Mission Viejo, CA 92692

BUYER Information

  • Full Name: [Insert Name]

  • Address: [Insert Address]

  • Phone: [Insert Phone]

  • Email: [Insert Email]


3. Products and Services

3.1. Product Details
The BUYER confirms that they have reviewed the main features of the product, the total price (including applicable taxes), and the payment and delivery terms provided on the website before placing an order. By completing the purchase, the BUYER agrees to these terms and acknowledges receipt of all required information from the SELLER.

3.2. Product Quality and Delivery
The SELLER guarantees that the purchased product matches the description, quality, and specifications listed on the website (https://inyanewyork.com/) and as indicated in the invoice provided to the BUYER. Upon completing the sale, a summary of the order and the terms of this agreement will be sent to the BUYER’s registered email address. Additional shipping or handling fees, if any, will also be communicated via email.

3.3. Pricing Errors
In the event of a system-related pricing error on the SELLER’s website, the BUYER will be notified immediately. The BUYER can choose to either proceed with the corrected price or cancel the order. If the order is canceled, a full refund will be processed.


4. Payment Terms

4.1. Payment by Credit Card
Payments made by credit card will be processed according to the BUYER’s request and the terms agreed upon with the issuing bank. Payments may include one or multiple installments, depending on the agreement with the bank. Any interest or additional charges for installment payments are determined by the issuing bank.

The BUYER acknowledges responsibility for confirming interest rates and installment terms with their bank. All interest payments and late fees are governed by the credit card agreement between the BUYER and their bank. The BUYER is responsible for monitoring their installment and payment details via their bank’s statements.

4.2. Payment Requirements
To complete the payment, the BUYER must accurately provide their credit card information during checkout. If the payment is declined or canceled by the bank, the SELLER reserves the right to unilaterally terminate the agreement and is not obligated to deliver the product.


5. Product Delivery

5.1. Delivery Timeframe
The purchased product will be delivered to the BUYER within a maximum of 30 (thirty) calendar days. If the delivery cannot be completed within this timeframe for any reason, the SELLER must inform the BUYER without delay.

5.2. Delivery Method
The product will be delivered to the BUYER personally or to a person authorized by the BUYER to receive it. The physical distance between the SELLER’s location and the delivery address will be taken into account, ensuring that delivery occurs within 30 (thirty) days.

5.3. Responsibility for Delivery Issues
The BUYER is solely responsible for any damages or costs resulting from failure to accept the delivery at the address provided. The SELLER is not liable for such issues. If the delivery is made to the address specified by the BUYER in the purchase form, it will be deemed to have been successfully completed, and the SELLER will have fulfilled their obligation to deliver the product in good condition.

5.4. Inspection Upon Delivery
The BUYER must inspect the product at the time of delivery and immediately notify the SELLER via the contact email or phone number provided on the website if there are any issues such as damage, defects, or missing items.


6. Rights and Obligations of the Parties

6.1. BUYER Acknowledgements
The BUYER acknowledges that they have reviewed the essential features, price, payment method, and delivery details of the product on the SELLER's website before placing the order and confirms acceptance of these terms electronically.

6.2. Delivery by the SELLER
The SELLER is responsible for delivering the product to the BUYER or the authorized recipient at the address provided within 30 (thirty) calendar days, considering the distance between the SELLER and the BUYER.

6.3. Shipping Costs
Shipping costs are covered by the SELLER unless otherwise stated.

6.4. Product Quality Assurance
The SELLER guarantees that the product matches the specifications listed in the BUYER’s order form, is shipped without damage or defects, and includes all applicable documentation such as warranty information and user manuals. The product invoice will also be included in the delivery package.

6.5. Inspection and Acceptance
The BUYER agrees to inspect the product upon delivery and, if any damage, defects, or issues are detected, to refuse acceptance and request that the delivery agent record a damage report. If no damage report is filed at the time of delivery, any subsequent claims for damage will be considered invalid, and the product will be deemed to have been delivered in good condition.

6.6. Impossibility of Performance
If the delivery of the product becomes impossible, the SELLER will inform the BUYER within the timeframe specified in this agreement and issue a refund for the product price. Refunds will be processed in accordance with the payment method used at the time of purchase. Refunds for single-payment transactions will be made in one installment, while refunds for installment-based payments will follow the same number of installments. Refunds must be initiated within 10 (ten) calendar days of the product’s return to the SELLER.

6.7. Pre-Approval Requirement
The BUYER must electronically approve the preliminary information form for the product delivery to proceed. If the payment is not completed or is canceled by the bank, the SELLER is relieved of any obligation to deliver the product.

6.8. Unauthorized or Fraudulent Transactions
If the relevant bank or financial institution refuses to pay the SELLER for the product due to unauthorized or fraudulent use of the BUYER's credit card, the BUYER must return the delivered product to the SELLER within 3 (three) calendar days of notification. The SELLER will cover the cost of shipping for the return.

6.9. Force Majeure
In cases where unforeseen circumstances, such as extreme weather conditions or natural disasters, prevent the delivery of the product, the SELLER will inform the BUYER as soon as possible and provide an updated delivery timeframe.

6.10. Notification of Delivery Issues
If the delivery of the ordered product becomes impossible, the SELLER is obligated to notify the BUYER within 3 (three) calendar days of becoming aware of the issue. Any payments made by the BUYER, including shipping fees, will be refunded within 14 (fourteen) calendar days of the notification date. However, the inability to fulfill an order due to stock shortages will not be considered an impossibility of performance.


7. Obligations of the Parties in Case of Withdrawal (Right of Withdrawal)

7.1. Right to Withdraw
The BUYER may return any product purchased from https://inyanewyork.com/ within 14 calendar days from the date of delivery, without providing any reason, as long as the product is not designated for specific occasions (e.g., New Year, Valentine’s Day, Mother’s/Father’s Day). The product must be unused and undamaged for the right of withdrawal to be valid.

7.2. Notification of Withdrawal
The BUYER must notify the SELLER in writing via email of their intention to withdraw from the purchase within 14 calendar days of receiving the product.

7.3. Return of the Product
Unless the SELLER has explicitly agreed to collect the product, the BUYER is responsible for returning the product to the SELLER’s address within 10 calendar days after notifying the SELLER of the withdrawal. The product must be returned in its original packaging, with all accompanying documents, accessories, and an invoice. The cost of return shipping will be borne by the SELLER.

7.4. Refund Timeline
Upon exercising the right of withdrawal, the SELLER will refund the product price to the BUYER using the original payment method within 14 calendar days. If the payment was made by credit card, the refund will be processed to the bank or credit card within the same period.

7.5. Non-Returnable Products
If the product returned is determined to be non-returnable under the terms of the withdrawal policy, the product will be sent back to the BUYER at no additional cost, and no refund will be issued.


8. Return and Exchange Conditions

8.1. Product Condition for Returns
The product must be unused, undamaged, and returned in its original packaging to the return address provided by INYA New York. Packages without a name or return information will not be accepted.

8.2. Corporate Invoices
If the product was purchased with a corporate invoice, a return invoice must be included with the return package. Returns without a return invoice for corporate purchases will not be accepted.

8.3. Packaging Requirements
Products that are not returned in their original packaging, have damaged packaging, or are missing a shipping invoice from the carrier will not be accepted by the SELLER. If the product is damaged or incomplete, it will be returned to the BUYER at their expense.

8.4. Accessories and Completeness
If the product includes any accessories or additional items, they must be returned in their original packaging and without any damage, along with the product.

8.5. Unsellable or Damaged Products
Products that have lost their intended functionality, are not suitable for resale, or have been damaged cannot be returned.

8.6. Return Acceptance and Refund
If the returned product meets the conditions stated in this return policy, the product price will be refunded to the BUYER using the original payment method. If the return does not meet the policy requirements, the product will be returned to the BUYER without additional charges, and no refund will be issued.

8.7. Refund Processing and Notification
Once the returned product has been inspected and approved, the BUYER will be notified via email. The refund will then be processed using the original payment method. For payments made via bank transfer, the refund will be deposited into the IBAN provided on the return form. For credit card payments, the refund will be credited to the credit card. The time for the refund to appear on the BUYER’s bank statement may vary depending on the bank. If the refund is delayed, the BUYER should contact their bank.

8.8. Exchanges
The BUYER may exchange a product purchased from https://inyanewyork.com/ within 14 calendar days from the delivery date. The product must be unused, undamaged, and in a condition suitable for resale.

8.9. Exchange Requests
To initiate an exchange, the BUYER must email info@inyanewyork.com with details about the product they wish to exchange and the desired replacement.

8.10. Exchange Form
The BUYER must clearly indicate their exchange request on the return form, specifying the correct details of the replacement product.

8.11. Exchange Approval
After receiving the exchange request, the SELLER will inspect the product and check stock availability for the requested replacement. If the exchange is approved, and the replacement product has the same price, no additional fee will be required. If there is a price difference, the BUYER will be responsible for paying the difference. If the replacement product is unavailable, a refund will be processed as per the return policy.

8.12. International Orders
Shipping costs for international orders will not be refunded.

8.13. Refund Timeline
For products that meet the return policy requirements, the SELLER will notify the bank of the refund within 5 business days. The refund may take an average of 7 business days to reflect on credit card statements, though this timeline may vary depending on the bank.

8.14. Return Address
The return address will be provided to the BUYER via email after the SELLER is notified of the return.


9. Dispute Resolution

Any disputes arising from this Agreement shall be governed by the laws of the United States, without regard to its conflict of law principles.

In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the appropriate state and federal courts within the United States. Both parties waive any objection to the venue or personal jurisdiction in these courts.